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runtime error

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Hi all. I am trying to reinstall the printer drivers for my HP photosmart Premium C410 All-In-One printer after it stopped working properly (it would print but not scan), and I keep getting a Runtime Error message whether I use the original CD or the latest HP Driver Download. (Note that I used the CD to uninstall the original drivers.)

 

Using the CD I get:- 'Runtime Error'   Program E:\setup.exe

 

Using the Download I get:- 'Runtime Error' Program C:\(location of folder containing the extracted files)\setup.exe

This application has requested the Runtime to Terminate it in an unusual way. Please contact the application's support team for more information.

 

I have used the HP Print and Scan Doctor utility but get the same message straight after it extracts the files from the download.

 

I see that others have experienced this problem with other printers, but can anyone provide specific advise for the C410 All-In-One please.


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