I have a photosmart C8180 all in one on my laptop Windows 7 -64 bit/ Home premium. The printer/scanner did work with no problems at one point. Not sure what happened but my wireless printer would not work so I had to install using a USB cable. I then tried to get the wireless to work by re-installing. In this process when the installation was at 97% completed I would get the Fatal error. I then found that I could use my printer but not the scanner. I went to site followed through instruction and came up with same result. I have opened in safe mode and changed security permission-no change..I change start up menu.no change. I have used the fix tool supplied by HP and the scanner seems to respond. Seems like software has the issue. I follow through the screens that sends infor to HP for fix. screen states that the problem has been fix successfully. but when I go to install it is not..In details on error it states "the system lang is ENU but is not on CD." I have downloaded from site to my desktop the latest most updated version on driver/software..not sure where to go from here...
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