I tried to install the Driver/Software package for my new printer. The installation software always stops during the 'Preparing installation' step at ~85% with the simple message 'ERROR' and the advise to reboot the computer.
I tried different ways of installation:
- Using USB connection to the printer
- Using the Windows installation disc
- Downloading the latest Driver/software package from the HP page
- Disable all firewall/antivirus/security software and try to install
Each created the same error, at the same step of the installation program.
I was finally able to install the 'basic' driver and install the devce as a printer, going through the generic Windows printer installation procedure and providing the driver 'by hand', but I can't use the scan functionality, since the scanner driver is not isntalled/recognized and I can't install the scan software.
I also installed the printer on my Apple Powerbook (Mountain Lion) using the latest drivers from the HP web page and all worked fine on that computer.
System info:
- Printer: HP LaserJet 100 color MFP M175nw
- OS: Windows 7 Ultimate, 64-bit
Any help is appreciated.