I am running Windows 7, I have just replaced a photosmart c6180 with a Photosmart C7280. The C7280 will not scan.
When I use the Solution center, the scan shows a dark screen with no document like someone forgot to turn on the light.
I tried the Print and scan utility, it said I was missing a update dealing with the Solutions Center. I loaded it and I still
have the same problem. Now the print and scan utility runs all the way through with no error. Before I loaded the C7280
software I removed all the C6180 software. I did some searching and found that I should use a scrubber to get rid of all
the previous software. I found a list of what to do in hp support forum 1380995 and followed it to the letter.
I still have the problem. I am on a 32 bit machine.
Thank you for any help.