. HP Photosmart Plus 209a-m. I can send commands to the printer, it performs the scans, but can't seem to send the results back to the laptop.
I had a problem with the hard drive a few months ago and the tech (Best buys Geek squad) set up an alternative drive and told me to delete the first one after awhile if the 2nd one worked. It worked so I tried to delete the damaged drive. The only way I could find to delete was to shred the files. Still some left--took over 8 hours! When I downloaded the HP Dr., it went to the 1st one instead of the drive I was working on. Now have it on both drives. I have uninstalled, reinstalled, twice but still can't get printer to come thru to laptop, Am I in over my head?