I am having difficulty upgrading the firmware of my printer.
Model CM1415fnw
Connection Type Wireless/Bonjour
Service ID 21094
FW Version 2010-11-25.
Driver Version HP LaserJet CM1415fnw 1.0
Product Number CE862A
I'm connected via a MacBook running OS X 10.9.2. I have Parallels Desktop 9 installed running Windows XP.
I downloaded and installed the latest driver for my computer.
I downloaded the Mac firmware updater. File name: CM1410_MFP_Series_FW_Update-20131028.dmg [1/1, 48.86M] Version 20131028. When I try to run the Mac firmware updater,I receive the error message ""HP Firmware Updater" can't be opened. You should eject the disk image." Preferences | Security | Allow apps downloaded from Anywhere. I tried downloading the updater multiple times, in case a download was corrupted. Didn't help.
I downloaded the Windows firmware updater. File name: CM1410_MFP_Series_FW_Update-20131028.exe [1/1, 12.12M] Version 20131028. When I run the Windows firmware updater, the program "HP LaserJet Professional CM1410 MFP Series Firmware Updater 20131028" runs in a window. I am able to select my printer "HP LaserJet CM1415fnw (41D33)". I click the "Send Firmware". The "Progress" bar shows progress to completion. I click "Exit". But nothing happens at the printer side. And the firmware information remains the same.
Instructions all say to select RFU from the CM1415fnw Service menu. But my CM1415fnw doesn't have RFU on the Service menu.
I would appreciate any assistance. Thanks.