We recently purchased several P3015 printers and have a few that keep displaying the message "rear door open" on the display panel. Powering on and off will clear the message, there isn't a number displayed along with the message. Have run the sensor test via the printers diagnostics but everything checked out. Haven't been able to find any information about a "rear door open" error message. The error message can't be reproduced at this time, it just sporadically happens.
The only information I have found is in regards to a jam, but that is not my issue.
The user prints to her printer fine one minute, sends something else and receives the error message. The door isn't open, there isn't a jam, just a vague message stating "rear door open".
Has anyone seen this issue?