I'm about to pull my hair out, folks. I need help. HP Solution Center for Windows 8.1 (64 bit) won't open (see image below). It claims that my Photosmart Prem C310a is not completely installed. NOTE: As was advised by several people on this forum, I have downloaded and installed the Full-Feature Software and Drivers three times. That has solved nothing. I really, really need your help. I will be eternally grateful. Thank you so much!