I have a new officejet Pro 8600; everytime I try to align the print head it prints four black lines one red line then there is a very loud pop and I am given a paper jam error. I have checked and double checked and I am pretty sure I removed all the packing. The printer will pri nt one page at a time just fine. But I can't use the advance feature like printing on both sides of the paper.
Any suggestions would be helpful. I can't even find the 800 number in the manual.
Thank you in advance.