Hello, I was getting black horizontal smudges and magenta vertical smudge lines on my printouts. I replaced both toners and the black prints perfectly but the magenta still has the issue. I am a home user and cannot just keep replacing the parts ( without knowing the cause ) as these are not cheap. Is my issue pointing to the drum? Why did it fix the black issue and not the magenta? Can they be fixed or just replaced?
ANy help would be greatly appreciated.