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Does not recognize paper in tray

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New Envy 4500 right out of box keeps showing initializing please load plain paper.
I have loaded and unloaded and reloaded the tray several times. Never sees the paper.
Tray is pushed in as far as it seems to want to go with paper loaded. Letter size paper does stick out about an inch not allowing the tray door to close. Frustrated right now as it is a fifty mile trip to the store.

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